Special site launch FAQ, updated March 4, 2026
Our new system just launched! To access your Platinum account, you will need to reset your password. You should have received an email with a custom link for your account†. If you did not receive that, here's what you do:
- Click Login at nevernotfunny.com
- Click Forgot Password
- Follow the prompts
- Click the link in the resulting email
From there, you should now have access!
†If you aren't receiving our emails, please whitelist info + at + nevernotfunny.com to ensure you will receive our emails in the future!
While we designed the transition to still honor previous RSS feeds, to fully take advantage of the new site, we recommend you delete your old feed and replace it with your new one. To do this:
- Go to Feeds (either from your user menu in the upper right, or from the Platinum page near the search bar)
- Copy your selected feed
- Delete your old feed from your podcatcher, and load in the new feed*
*Note: we have learned that many podcatchers will bank downloaded episodes for you even if they are no longer in the RSS feed. If you are Tier 1, you only have access to the most recent 12 episodes. If you delete your feed and add the new feed, your past downloaded episodes will no longer appear, and you will only see the most recent 12 episodes. Therefore for Tier 1, if you are counting on those banked eps, we recommend downloading them first before loading your new RSS feed, or you can stick with your old feed, which is still supported, until you catch up with the current 12 eps, although the old feeds will be somewhat slower. You probably won't even notice. Additionally, you are welcome to download and store any episode you have access to for personal use; feel free to back up your files!
I'm Tier 1, and now I only see the last 12 episodes in my Platinum feed See note above.
Downloading files Several folks have been stymied by how this works in the update. You can still download files at every level (including free) for those episodes and media types you have access to. However, you must wait until the file has fully buffered in the player. First, make sure you have selected the file time (audio, video) from the control bar. Headphones for audio, camera for video. Note the cloud icon with a down arrow. Once the file has fully buffered, it will ungrey and you'll be able to download the file. Note: on some mobile devices, the icons may start as hidden. In most cases, clicking the "<" icon will reveal them. If you don't see "<", then try rotating your device to landscape to reveal it. If that doesn't work, users have discovered that switching to desktop mode in a mobile browser will solve the issue.
Much like downloading above, there is a new icon for full screen viewing. Look for the concentric squircles (rounded rectangles) in the lower right. Note: on some mobile devices, the icons may start as hidden. In most cases, clicking the "<" icon will reveal them. If you don't see "<", then try rotating your device to landscape to reveal it. If that doesn't work, users have discovered that switching to desktop mode in a mobile browser will solve the issue.
We have made some changes, please try the feature again to see if it now works for you. You may need to shift-refresh the page for the functions to load (or you can quit your browser and restart). If it still doesn't work for you, email us with the device and browser with version.
A few users reported this to us, we've made some changes that should fix this, so try again!
We are aware of this issue, and will soon implement a fix. In the meantime, at least one subscriber had success manually changing the RSS URL from "www.nevernotfunny.com [etc]" to "rss.nevernotfunny.com [etc]".
I no longer have access to the email I signed up for Platinum with, so I can't reset my password
Much as before, email us with this issue. We may ask for identifying info to confirm it's your account. We will then send you a password reset link.
I used to get billing emails from Never Not Funny, but now I am getting messages from Stripe and Link. What gives?
In the past, credit card information went through our site and on to our billing partner as of 2020, Stripe. However, we learned of a more secure way to handle your billing data, and it no longer is stored on our servers. Instead, all billing is now done through Stripe. Link is a feature of Stripe that you can choose to use, which allows you to store your billing data with them for faster transactions. It is optional as far as we know.
A reminder: As a Platinum member, all of your Platinum content (Letters, Bonus, Video, ad-free, etc.) are for your personal use only. Please do not share these publicly. Doing so may result in interruption of your RSS feeds or account, and repeated infractions could result in being banned from Platinum. This includes submitting them to podcast libraries or registries. We do allow sharing of short clips to help us promote the podcast, but large portions or entire episodes should not be shared or posted to non-subscribers. That said, if you want to share NNF with folks, please (please) do share the link to the Free Feed!
Please note that while we expect all features to work, there may still be some hiccoughs in the new site. Please let us know if you encounter any issues!
Updated February 25, 2026
Who do I contact with questions?
Before contacting us, please review the items below. If you don't find your answer there, email us at info-at-nevernotfunny-dot-com!
My credit card stopped working for your site/was cancelled/I changed it, and now I can't enter a new card/my card isn't being charged. What do I do?
Most of the time, subscribers don't encounter these kinds of issues. However, some banks are now doing things for security that confuse our system, like denying a charge then immediately approving it. If you think your bank may have done that, please contact them first to ensure that there isn't a reason on your end like a suspicious charge either from us or somewhere else. In any other case, note down any info that you can and then let us know at info-at-nevernotfunny-dot-com!
I never received my perks for (insert year). What can I do?
Once a new perks year starts, perks from previous years have ended. While we may still have some inventory, we will no longer process shipping for those years. Unless otherwise stated, you should assume the ability to receive old perks ends December 31 of the year the perks were announced. Please note: starting in 2023, the end of the perks eligibility ended within a month or two of the beginning of the second season of that year. To avoid missing taking whatever steps are needed to obtain your perks, please make sure to whitelist the email info-at-nevernotfunny-dot-com to receive reminders, and listen to plugs in episodes from the start of a new season; we often mention what's needed to do in those episodes, and we will email anyone who hasn't done things like: - Provide a mailing address - Select sizes or options
Remember that if you opt out of perks, we will retain that selection, so if you change your mind, you will need to opt back in before the eligibility deadline. If you are to receive more than one physical perk, it's all or none, so if you need to provide a size for any perk, you need to do that even if you don't want that particular perk.
What podcatcher do you recommend?
While we don't have a preference, as of 2023 our subscribers report that Pocket Casts is the most reliable way to view our RSS content.
How do I access the ad-free feed?
For Season 34, by popular demand, we've added an ad-free audio feed for Platinum subscribers! Starting with episode 3401, all audio episodes are available ad-free! They will still have plugs. The ad-free audio feed is separate from the previous Platinum feed. Some subscribers are happy to support us by continuing to receive numbered episodes with ads, so we kept that feed unchanged.
To access the ad-free audio feed, login and go to Platinum and then Feeds. From there, if you are a paid Platinum subscriber, you will now see at least three feed options: Audio, Video, and Ad-Free. Simply select the ad-free feed and click the button to copy your personal private feed to your clipboard. You can then paste that into your podcatcher of choice!
Note that our video feed has always been ad-free.
I've received a gift of Platinum, but I'm being asked for a credit card number. Why?
Our system asks for a credit, debit, or gift card number to allow your subscription to continue after your gift is exhausted. All accounts require this information. If you are concerned about being charged after your gift is exhausted, make a note of the date you started your subscription and how long it should last. Your account is charged on that date each month (or the closest date if there are fewer days than your date, like Feb 28 if you start Oct 31). Set a reminder in your calendar of choice to review your account prior to your gift running out.
I received a gift, but got an email saying I was charged! What is happening?
Our system will send you an email each month to verify that your subscription is still ongoing and being paid for. This does not necessarily mean your card was charged. Instead, the system first draws down from any gift balance until the remainder will not cover an entire month, then it will roll over to any card you have on file. To see your remaining gift, go to the  while logged into Platinum, and you will see your remaining gift balance. As long as there is a balance remaining, your card on file will not be charged.
I never received the account verification email! What should I do?
In most cases, responding to this email is an optional extra security step. First, try logging into your Platinum account and see if you have access to your subscription content. If you do, then you are good to go! However, if you are not receiving system emails from us, you may want to add our email (info=at=nevernotfunny=dot=com) to your address list, and then search for how to whitelist email addresses with your email host. This should ensure that you get system emails like confirmations of subscription payments, and any notices of special events included with your subscription.
What's Never Not Funny Platinum?
It's the premium subscription service from the Never Not Funny podcast!
How is NNF Platinum different from the Players Club?
Well, for one thing, we built a whole new website to make subscribing to and accessing our content much, much easier. And instead of going through the hassle of having to re-subscribe every six or twelve months, you can now subscribe once and your subscription renews automatically. We’ll still label our episodes by season and number (or letter), but once you’re subscribed, you stay subscribed until you cancel, and once you add the Platinum feed to your podcast app, you never have to worry about adding a new RSS feed again!
Which perks will I get when I subscribe?
Let's be honest, this is a little confusing! Perks start January 1 of any given year, and expire later that year (see your perks page for details). This means if you qualify for perks by perks end date of a given year, you'll get the perks for that year. Perks qualifications reset on January 1 of the next year. You can only get one set of perks per subscription per year. Perks are while supplies last, and may expire before the year is over. So while we might say "Season XX perks are blah blah blah," what's actually happening is that those perks are the ones for that whole year. And to be clear, the seasons really don't matter for perks qualification. Once we run out of physical perks for the year, new subscribers will only receive content perks.
I use [obscure podcast app] and the old Players Club RSS feeds never worked for me. Did you fix that?
Yes! The new system generates a custom RSS feed URL for each subscriber, and that will work with any podcatcher app that allows you to add a podcast by URL. You just copy the link and paste it into the app when prompted and you’re all set — no username or password required! NOTE: Some podcast apps (like Spotify) do not support pasting in a premium private URL, and only accept their own premium podcasts. You will not be able to use these apps with our system.
How much does NNF Platinum cost and what do I get for that?
As of this update, there are 6 Tiers of Platinum • Platinum Tier 1 is $6 per month and includes an extra episode every publishing week (the lettered Sunday night episodes), video of those episodes, plus at least one bonus episode per month (things like Tournament of 7s, live shows, other fun stuff). Currently this tier includes the last 12 lettered, numbered, and bonus episodes which update as each new episode releases. The oldest episode of those 12 will drop off when any new episode is added. Tier 1 Platinum subscribers will also have access to several years of the free feed audio right there in their premium feed. Note that 2-4 times a year, we may take a week off for holidays. We typically release at least one alternative episode during those times. Our goal is to release 112 episodes each year: 50 numbered and 50 lettered episodes, plus 12 bonus episodes. From time to time, we may have to replay an episode in our free feed due to illness or vacation. • Tier 2 is $12 per month and includes the above, plus access to our entire back catalog archive of over 1500 episodes, one live episode per month (and the number to call in if you want to and we're taking calls), and some other perk, which currently is a video hangout with Jimmy 8 times/year. • Tier 3 is $22 per month and includes all of the above, plus a private online game with The Gang every three months, additional physical perks, and other bonuses.
• Tier 4 is $27 per month, includes all of the above, plus a lottery chance to get a private call with Jimmy or your choice of one of The Gang.
• Tier 5 is $50 per month, includes all of the above, but instead of the lottery chance, you are guaranteed a private call with your choice of Jimmy or one of The Gang.
Review the Subscription link above for the most up to date info on benefits and perks. These benefits will change from year to year.
Can I buy the whole year in advance?
Yes! Gifting is still available and you can gift a year to yourself, but you can now subscribe on a 6 month or yearly basis! Head to Perks under your account name menu, then click to see your subscription and make any changes there!
Can I buy individual episodes?
No, but for $6 you get a month’s worth of premium content, and that’s pretty great!
If I cancel my subscription, can I still access the premium content I had access to while I was subscribed?
No, but you can download the content to your device of choice and save it locally before canceling.
If I purchased content in the old system, will I have access to it in the new system regardless of whether I subscribe to the Platinum?
Yes! If you have already validated your pardcast.com account at nevernotfunny.com, your past purchases will still be available in the new system! If you have any issues, you can email for assistance. If you never moved over from pardcast.com to nevernotfunny.com, as of 2026, we may not be able to reclaim your past purchases. Email us anyway, we can have a look, but we can't guarantee it.
So if I just pay $6 for the last month of the season, I get the whole season?
No, you only have access to the most recent episode from the day you subscribe, and then the designated number of episodes before that (the previous 12, or about a month) going forward for as long as you stay subscribed.
How do the physical and digital perks work? Are they annual? Do I have to be subscribed for a certain number of months before getting them? It seems like I could pay $20 once and get all sorts of great stuff?
Yes and no. Perks like T-shirts, pins, stickers and calendars will be annual, and while some items will be shipped in the first month, others may ship later — you will need to be a subscriber in good standing to receive them. Digital perks will start a few months into a new season, and scheduling will be random — only subscribers in good standing will receive them. If you are intent on “gaming” the system, there is nothing stopping you from canceling your subscription after you receive your perks, but it should be noted that future perks may only be available to subscribers who have kept their subscription active at a given level for a period of time (for example, we could offer an exclusive shirt for everyone who has been a subscriber for 12 or more months).
Does the Platinum subscription include ad-free versions of ALL of the numbered, Wednesday night episodes?
No, sorry. It helps us a lot if people download the numbered episodes with the ads in them, so we try to make our ads fun and funny, like the show itself! But if you really want, you can always download the video version of those episodes, which do not have any pre-roll or mid-roll ads. Starting with episode 3401, however, we added a new, ad-free numbered episode feed! See info above.
Are past Pardcast-A-Thons included in the Platinum Plus archives?
No, unfortunately Pardcast-A-Thon packages have to stay separate because the proceeds go to Smile Train, so they can only be sold as a la carte bundles. To purchase these packages, go to ! Please note: if you purchased past Pardcast-A-Thons at pardcast.com and no longer have your downloaded files, we are unable to grant you access on the new site.
How do I pay for international (outside US) perks shipping?
You should be able to click through and pay in the store directly from our Perks management page. Details will be sent to you in an email when your perks are ready to ship.
Can I use the gifting system to gift myself?
Yes! A lot of folks have asked to be able to pay for more than one month at a time. As part of our gifting system, we've included functionality that lets you gift to your own account, which means you can pay for as much as you like ahead of time! Please note, however: funds gifted using the system are non-refundable.
How does the gifting system draw down my account, and when will my card be charged?
When using the gifting system as a recipient, any funds gifted will appear as a credit that you can review any time on the gifting page when you are logged into your account. As long as you have a balance in your gifting credit, your next month's subscription will be drawn from that amount. If at any time your gift balance is lower than your subscription amount, the remaining amount will be charged to your card.
How does the new Perks opt-in selection work?
As of 2026, the site has changed a little. To receive your optional perks, you need to go to nevernotfunny.com to opt-in. To do this:
- Login to Platinum
- Click Perks under your user name menu
- Select the items you want, which will "add them to cart"
- Enter in any required info (like mailing address, size, etc)
- Click the confirmation button
This new format will allow us to offer new options in future!
I don't want all of the physical or digital perks on offer. Can I just get the ones I prefer/can I swap one item for another?
Unfortunately, no, we can't accommodate custom orders. However, if you don't want any of the perks, you don't need to do anything! By default, subscribers are opted out of perks. This change was made due to future features, but also because users were not doing things like entering their mailing address or size request, causing delays in shipping for others. Please note that once you opt-in to your perks, you may not be able to opt-out later, once the item(s) process and ship.
How do I change my credit card information?
Several folks have asked about this (it's an FAQ!), it's not intuitive, but it's easy: log into your Platinum account. Go to Settings under your user name menu, then select Payment Method. You'll be able to make your changes there.
What happens if my card is declined, will my membership be canceled? Can I get it back?
The way our system works, your card will be tried a couple of times when it's time to renew your monthly subscription. You will receive an email letting you know if your card was unable to be charged. Your subscription will continue after that until your last payment runs out. After that, if you want to re-up your subscription, simply update your payment method and your billing will restart the day you make the change. In the rare event that the system times out on your current card, but the card was only temporarily blocked, deleting and re-entering the information should solve any issue. As a last resort, you may have to resubscribe. In all of those cases, you will only lose access for the time when we were not able to bill you. There is no penalty for having billing problems other than that. If you are a legacy subscriber, your previous pardcast.com purchases will always be available no matter what your premium subscription status is if you followed the instructions to transfer your pardcast.com info to the nevernotfunny.com service. If you have any problems with entering or changing card information, let us know!
I'm trying to view video in iOS, but get an error!
We believe we have solved this issue. If you are still experiencing this, please let us know at info-@-nevernotffunny-dot-com
I'm trying to view video in Safari, but I keep getting errors!
This is an intermittent issue that some users have reported. The issue is caused by a feature that Safari has regarding autoplay that doesn't always kick in. The easiest answer is to view the site in a different browser, such as Chrome or Brave. You could also turn off the "stop autoplay" in Safari for neverntofunny.com. To do this, , or do a search for "allow video autoplay Safari."
I've paid for my Platinum subscription, I hear about others receiving emails, but I don't see any from you. What's wrong?
We've discovered that some major email services are extra sensitive to blocking emails they think might be spam. First, check your spam folder for emails from "info+@+nevernotfunny+dot+com." Next, you need to whitelist that email. For most services, it's easy: just add info+@+nevernotfunny+dot+com to your contacts list. If that doesn't work, look for either their safe list, blocked senders list, or white list. Since there are so many options, our best advice is to search for "add email to whitelist" along with whatever service you're using. Follow the instructions you find, and that should solve any issues.
How do I change my password after I've already created my nevernotfunny.com account?
Go to "Settings" from the upper right menu, then select "Password". Click the edit icon and enter your new password in the resulting window.
For some files in the embedded player, files will stop playing partway through. What should I do?
From time to time, especially on episode release days, the embedded player may have slowdowns. We recommend using the RSS feed or downloading the files to your device instead if this occurs for you.
I want to upgrade/downgrade my subscription. How do I do that?
A few folks had trouble finding this, you're not the only one! After logging in, go to "Perks" in the menu under your user name in the upper right of the page. From there, click the link to the subscription page, and you can make any adjustments you like there!
I have an account from the old site, so IÂ clicked on the "Forgot Password" link to reset my password and log in as instructed, but I never received an email to complete the password reset process.
Unfortunately, as of 2026, transferring accounts is no longer possible through the interface. We *may* be able to help you, so email and we'll see what we can do.
I no longer have access to the email linked to my account. How do I get logged in?
Please submit your username, old email address and current email address to  and the support team can change the email address in your account to your new/current address.
Does the new system work with the old Players Club app?
Unfortunately, no. We may launch a new one in the future, but for now you will have to use a podcatcher app to subscribe to the Platinum via RSS. The good news is, our new Platinum RSS feeds work with almost every podcast app out there! (You no longer need to submit a username and password with the feed to subscribe, so any app that allows you to manually submit an RSS feed will work.)
Have a question we didn’t address here? Email us at info+@+nevernotfunny+dot+com and we’ll do our best to answer it. And check back here for updates to the FAQ!